Refund & Warranty Policy

Effective Date: January 1, 2024 | Last Updated: 2026

At SplitSub, customer satisfaction and uninterrupted digital service are our top priorities. We stand behind the quality of our verified family and group subscription plans with a comprehensive Full-Term Warranty and a transparent refund process.

🛡️ Full-Term Working Warranty & Guarantee

Every purchase made on SplitSub is covered for the entire active duration (1, 3, 6, or 12 months). If your access experiences any disruption that cannot be resolved or replaced by our support team, you are entitled to an immediate replacement or a fair pro-rata refund.

1. Eligibility for a Full Refund

You are eligible for a 100% full refund under the following circumstances:

  • Delivery Failure / Stock Issue: If we are unable to provide your subscription invite or access details within 24 hours of payment.
  • Activation Issues: If an invite link fails to activate and our technical team cannot provide a working replacement within 24 hours.
  • Duplicate Payment: If your card or payment method was accidentally charged multiple times for a single order.
  • Unused Orders (Within 24 Hours): If you purchased a subscription in error and have not yet accepted or activated the invite.

2. Pro-Rata Refunds (Mid-Term Disruptions)

In the rare event that a multi-month plan (e.g., 6 or 12 months) encounters technical issues during your billing period:

  • Our support team will first issue a free replacement invite to restore access immediately.
  • If a replacement cannot be provided, you will receive a pro-rata refund calculated based on the remaining unused days/months of your active subscription.

3. Non-Refundable Situations

Refunds cannot be issued under the following conditions:

  • Change of Mind After Activation: If the subscription was successfully activated and is functioning as described, but you simply no longer wish to use the service.
  • Violation of Service Terms: If your personal account was restricted due to abuse, policy violations, or suspicious activity unrelated to SplitSub.
  • Expired Subscription Period: Requests submitted after your purchased subscription duration has already ended.

4. Processing Times & Payout Methods

  • Review Period: Our billing team reviews and approves valid refund requests within 24 to 48 hours.
  • Credit/Debit Cards & Apple/Google Pay: 3 to 7 business days (depending on your bank’s processing cycles).
  • Cryptocurrency / Web Wallets: Instant to 24 hours once approved.

5. How to Request a Refund

To submit a refund or replacement request, please get in touch with our team with your order details:

📧 Email Us: support@splitsub.pro

Please include your Order Number, the email used during checkout, and a brief description of the issue so we can resolve it as fast as possible.